Remote Visual Assistance empowers field workers
Help your field workers raise their first-time fix rate (FTFR) by using remote visual assistance.
Remote Visual Assistance by Alcatel-Lucent Enterprise empowers field service employees to deliver operational excellence and improve customer satisfaction.
An easy-to-use, secure, and ultra-mobile solution, Remote Visual Assistance strengthens the collaboration between teams by enabling the remote expert to see what field workers are seeing in real time.
Highlights
- Share on-site contextual and visual information to deliver smarter operations
- Communicate efficiently across the organisation and bridge communication gaps between field workers and remote experts
- Hands-free mode allows field workers to focus on service execution in complete safety
Features
- Initiate video calls with available remote experts by double clicking the assigned button
- See what field workers see - in real time and support them during service execution
- Capture photos and videos in hands-free mode and share them with remote experts
- Combined with the wearables package to minimise smartphone usage and empower field workers to work in a truly hands-free environment
Benefits
Customer References
Videos
Remote Visual Assistance
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Supporting Documents
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Remote Visual Assistance by Alcatel-Lucent Enterprise
DownloadRemote visual assistance optimizes operations, lowers costs and improves time-to-resolution
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